Buku Pjok FAQ — Answers to All Your Questions

No. Under Buku Pjok's policy, each user may operate only one account. Creating multiple accounts may result in all accounts being permanently closed and any accumulated funds being forfeited. This rule is strictly enforced to maintain fair and responsible play.

KYC (identity verification) is essential for the security of your account. It confirms that the account is being used by its rightful owner. Completing KYC is mandatory to increase withdrawal limits or withdraw larger amounts. Verification can be done quickly by submitting a photo of your national ID or passport.

On the login page, click "Forgot Password?" An OTP will be sent to your registered mobile number or email. Verify the OTP and set a new password. If you are already logged in, you can also change your password from Account Settings.

If your account is suspended, contact our support team immediately. Accounts are typically suspended temporarily due to incomplete KYC, detected suspicious activity, or a rule violation. Providing the correct information for verification resolves most cases quickly.

Buku Pjok supports the most popular payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla, BRAC, Islami Bank, and all major banks
• Crypto: USDT, BTC (on selected methods)

All payments are fully secure and encrypted.

The minimum deposit on Buku Pjok is BDT 500. The minimum withdrawal amount is also BDT 500. The maximum daily withdrawal limit is significantly higher for KYC-verified accounts. Special higher limits apply for VIP members.

Withdrawals via bKash and Nagad are typically completed within 15 minutes to 1 hour. Bank transfers may take 1-3 business days. VIP members enjoy priority processing, which is generally even faster.

Buku Pjok does not charge any deposit or withdrawal fees. However, your payment provider may apply their own transaction fees (such as bKash charges). It's a good idea to check with your payment provider beforehand.

If your withdrawal is stuck, first check that your KYC is complete, your bonus wagering requirements have been met, and your payment details are correct. If the issue persists, contact our live chat support. Most cases are resolved within 24 hours.

New members who register on Buku Pjok receive an attractive welcome bonus. A 100% match bonus is available on your first deposit. Free spins and free bets are also on offer. Full bonus terms, conditions, and amounts can be found on the promotions page.

Wagering requirements mean you must wager the bonus amount a specified number of times before it can be withdrawn. For example, a 20x wagering requirement on a BDT 1,000 bonus means you need to place BDT 20,000 in bets before it becomes withdrawable. Each bonus has its own specific terms, so please read the conditions carefully before accepting any offer.

Regular members receive a reload bonus every week. Cashback on weekly net losses is credited to your account automatically. VIP members enjoy higher cashback rates. Check the promotions page regularly and keep push notifications enabled.

You'll receive a referral bonus whenever someone registers using your referral code or link and makes their first deposit. The more friends and contacts you refer, the more you can earn. There's no cap on referral bonuses.

Buku Pjok offers a massive game library:

• Live Casino: Baccarat, Roulette, Blackjack, Teen Patti
• Slot Games: Slot machines in thousands of themes
• Fish Game: Popular Fish Shooting Games
• Sports Betting: cricket, football, kabaddi, and all major sports
• Lottery & Crash Games: Fast Winning Opportunities

Yes, Buku Pjok uses a Certified RNG (Random Number Generator) across all games. This means every game outcome is completely independent and random. Our game providers are regularly audited by international testing agencies. Transparency and fairness are at the core of what we do.

Bet on cricket, football, tennis, badminton, kabaddi, basketball, and more — all fan favorites in Bangladesh. Live betting is available for all major tournaments including IPL, BPL, and the World Cup. Odds update in real time during live matches.

If you lose your connection during a game, our system automatically saves your session. Once you reconnect, you can pick up exactly where you left off. If a slots round was completed, any winnings are credited to your account automatically.

Buku Pjok uses 256-bit SSL encryption to protect your personal information. Your data is never shared with any third party. Our privacy policy is strictly followed. Visit our Privacy Policy page to learn more.

Go to Account Settings, navigate to the "Security" section, and enable 2FA. You can set it up using SMS or an authenticator app (such as Google Authenticator). Once active, an additional code will be required at every login, keeping your account much more secure.

If you suspect unauthorized access to your account, change your password immediately and log out of all active sessions. Then notify our support team. We will review your account activity and take the necessary steps.

Download the Buku Pjok app directly from the download page on our official website. The Android APK can be installed directly on your device. iOS users can add the web app to their home screen. Avoid downloading from any third-party sites.

The Buku Pjok app requires Android 6.0 or higher. Before installing, go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps." Once installation is complete, you can turn that option off again for security.

Start by fully closing the app and relaunching it. Clear the cache and install the latest update. Make sure your phone has enough storage and RAM. If the problem persists, go to our download page and reinstall a fresh APK.